Troubleshooting

How to Link Facebook & Instagram

Why This Is Needed

Instagram uses Facebook's technology behind the scenes. To connect Instagram to any third-party scheduling tool (including Autoposter), your Instagram needs to be:

  1. A Professional Account (Business or Creator)
  2. Linked to a Facebook Business Page

This is a requirement from Meta (the company behind both platforms), not something specific to Autoposter. See Meta's official guide: Connect or disconnect your Instagram account and a Facebook Page.


📱 Mobile Setup (iPhone / Android)

This is the easiest way if you mainly use Instagram on your phone.

Step 1: Switch to a Professional Account

If your Instagram is already a Business or Creator account, skip to Step 2.

  1. Open the Instagram app
  2. Tap your profile picture (bottom right)
  3. Tap the ☰ menu (top right) → Settings and privacy
  4. Scroll down to Account type and tools
  5. Tap Switch to professional account
  6. Choose Business or Creator — either works with Autoposter
  7. Select a category that fits your content and tap Done

📖 Official guide: Set up a professional Instagram account

Instagram Edit Profile - switch to professional account

Step 2: Create a Facebook Page (if you don't have one)

  1. Open the Facebook app
  2. Tap the ☰ menuPages
  3. Tap Create
  4. Enter a page name (can be your creator name) and category
  5. Tap Create Page
Instagram - link to Facebook Page option

Step 3: Link Instagram to the Facebook Page

From the Instagram app:

  1. Go to your Instagram profile
  2. Tap Edit profile
  3. Tap Page (under "Profile information")
  4. Select Connect or create a Facebook Page
  5. Choose the Facebook Page you just created (or an existing one)
  6. Tap Done

📖 Official guide: Add or change the Facebook Page connected to your Instagram

Instagram - choose Facebook Page to connect

Step 4: Connect in Autoposter

  1. Open Autoposter in your phone's browser (or use a computer)
  2. Go to Accounts → tap + → select Instagram
  3. Facebook will ask you to log in — select the Page you linked
  4. Grant all permissions (publishing, insights, etc.)
  5. Your Instagram account should now appear in Autoposter

💻 Desktop Setup (PC / Laptop)

Use this method if you prefer setting things up on a computer via Meta Business Suite.

Step 1: Switch to a Professional Account

This step must be done on the Instagram mobile app — it's not available on desktop. Follow the mobile Step 1 above, then continue here.

Step 2: Create a Facebook Page (if you don't have one)

  1. Go to facebook.com/pages/create
  2. Enter your page name and category
  3. Click Create Page
  4. Add a profile photo and cover image (optional but recommended)
Facebook Page Settings menu

Step 3: Link Instagram via Meta Business Suite

  1. Go to Meta Business Suite Settings
  2. In the left sidebar, click AccountsInstagram accounts
  3. Click Add Instagram Account
  4. Enter your Instagram username and password
  5. Confirm the connection

Alternatively, from your Facebook Page:

  1. Go to your Facebook Page → Settings
  2. Click Linked Accounts (or Instagram) in the left menu
  3. Click Connect Account
  4. Log in to Instagram and authorise the link

📖 Official guide: Connect Instagram to a Facebook Page
📖 See also: Add an Instagram account to your Business Portfolio

Facebook Page - Linked Accounts menuConfirm Instagram connection from Facebook Page

Step 4: Connect in Autoposter

  1. Log in to Autoposter
  2. Go to Accounts → click + → select Instagram
  3. Facebook will open — select the Page that's linked to your Instagram
  4. Grant all permissions when prompted
  5. Your Instagram account should now appear in Autoposter

Troubleshooting

"No Instagram accounts found"

  • Your Instagram is not linked to the Facebook Page you selected during connection
  • Check the link exists in both your Instagram app (Edit Profile → Page) and your Facebook Page settings (Linked Accounts)

"Permissions error"

  • You must be an admin of the Facebook Page — editor or moderator roles don't have enough access
  • Try disconnecting in Autoposter and reconnecting, granting all permissions

Still not working?

  • Clear your browser cookies for autoposter.typamanagement.com and try in an incognito/private window
  • Make sure your Instagram is set to Business or Creator (not Personal)
  • If you recently changed your Instagram password, you may need to re-link in Meta Business Suite
  • Check Meta's status page if the connection keeps failing — occasional outages can affect linking